Refund & Cancellation Terms
By purchasing any Brave & Well product, program, or service, you agree to these terms. Because our offers include immediate access to proprietary materials and reserved time with Vanessa Flores Newton, all sales are final and no refunds are issued, except where these terms say otherwise.
Digital products and templates
All digital products, including paperwork bundles, employee and operations manuals, job descriptions, workbooks, and other downloadable templates, are non-refundable once purchased, because they are delivered instantly and can't be returned. If a file is damaged or you did not receive it, email hello@braveandwell.com within 7 days and we will replace it.
Online course (From Therapist to CEO)
The course is non-refundable once access is granted.
Membership / subscription
You may cancel your monthly membership at any time. Cancellation stops future billing at the end of your current billing period. We do not issue refunds or prorated credits for past or partial months.
Group Practice Circle
The Group Practice Circle is billed per session. Your seat is reserved whether or not you attend, so sessions you register for and miss are not refunded or credited. Joining the waitlist is free and does not commit you to purchase.
Group Practice Launch Intensive
The Launch Intensive requires a signed coaching agreement before your date is reserved. If the agreement and this summary differ, the agreement controls.
Deposit: A non-refundable $500 deposit reserves your date.
Payment schedule: The first half of the program fee is due the day before your Intensive. The remaining balance, less your $500 deposit, is due within 24 hours after your Intensive.
Rescheduling: You may reschedule once, at no charge, with at least 14 days' notice. Changes with less notice forfeit the deposit.
Cancellation by you: If you cancel before the first-half payment is due, you forfeit only your deposit. Once the first half has been paid, it is non-refundable, but you may apply it toward a rescheduled Intensive within 6 months.
Once the Intensive begins: No refunds are issued after your Intensive has started, and the full fee remains due, including for the template library, Voxer support, or implementation calls you choose not to use. Voxer support and implementation calls expire 90 days after your Intensive date.
Location and travel: Sessions may be held virtually, in Austin, Texas (at Soho House Austin or Vanessa's practice office), or on-site at your location. For on-site sessions, you are responsible for Vanessa's reasonable travel expenses, including airfare, lodging, ground transportation, and a flat per diem for meals and incidentals, quoted in advance. Travel is billed and must be paid before the visit. Travel costs already booked are non-refundable if you cancel or reschedule.
Brave Boss VIP Day
A non-refundable $500 deposit reserves your date, and the fee must be paid in full before your VIP Day begins. You may reschedule once with at least 14 days' notice. No refunds are issued once your VIP Day has begun.
High-Level Business Consulting sessions
Sessions (90-minute, half-day, and full-day) are paid at booking and are non-refundable. You may reschedule with at least 48 hours' notice. Sessions cancelled or missed with less notice are forfeited. If you are more than 15 minutes late, the session may end at its scheduled time.
The Brave & Well Mastermind (returning in 2027)
The Mastermind requires a signed coaching agreement. Joining the waitlist is free. When enrollment opens, a non-refundable $199 deposit reserves your seat and is applied to your first payment. You may pay in full or in 3 payments. Once the Mastermind begins, fees are non-refundable, and payment plans remain due in full even if you stop attending.
Leadership coaching packages
Coaching packages are non-refundable. Each package lasts 3 months from your first session; unused sessions expire at the end of the package. Rescheduling requires at least 48 hours' notice.
Payment plans
Where a payment plan is offered, it is a commitment to pay the full program fee. Missed payments may pause your access until your account is current.
Cancellation or changes by Brave & Well
If Brave & Well must cancel or reschedule a session, event, or program, we will offer a new date or, if no suitable date works for you, a full refund of amounts paid for that session. We are not responsible for your non-refundable travel or other costs. In the event of illness, emergency, or circumstances beyond our control, we may reschedule on reasonable notice.
Chargebacks
Please contact us at hello@braveandwell.com before disputing a charge so we can resolve it. Filing a chargeback for a purchase covered by these terms may result in immediate loss of access to all products, programs, and communities, and we reserve the right to provide these terms and proof of delivery to your card issuer.
How to reschedule or cancel
Email hello@braveandwell.com with your name, the offer purchased, and your request.
Physical products (workbooks, journals, and merch) follow our Shipping & Returns Policy. See also our Coaching Disclaimer.
Brave & Well is operated by Brave and Well LLC, Austin, Texas. These terms are governed by the laws of the State of Texas.